Terms and Conditions of Sale

Last updated: September 16, 2014

These Terms of Sale ("Terms of Sale" or "Agreement") are a legal document that explains your rights and obligations as a Customer. Please read it carefully.


the store.dovetailgames.com Website

the user of the Website (and addressee of these terms)

Product(s) sold on the Website

Scalefast Inc., a Delaware corporation having its registered office at 2415 third street, suite 231, 94107 San Francisco

Dovetail Games, a company having its registered office at The Observatory, Chatham Maritime, Chatham, Kent, ME4 4TZ .


The present Terms and Conditions of Sale define and regulate the contractual relation between Scalefast and you, the Customer, defined below as the user of the Website.

Scalefast is an online and offline e-commerce solutions provider.

The present Terms and Conditions of Sale apply exclusively between Scalefast and any person who visits the Website or makes a purchase from the Website.

You have access to and may become familiar with the Terms and Conditions of Sale directly on the Website. These Terms and Conditions of Sale may be altered at any point in time, at the discretion of Scalefast. Enforceable terms and conditions consist those published on the Website, binding as of their date of registration. If Scalefast amends the Agreement, such amendment shall be effective upon acceptance of a notification of the new Terms (for example, upon a new purchase) up to thirty (30) days after the first notification (i.e. by email), or will become effective past this thirty (30) day delay, after which your tacit agreement will consist the acceptance of these terms.

Your failure to cancel your Account, or cease to use Scalefast’s ecommerce solutions affected by the amendment, within thirty (30) days after receiving notification of the amendment, will constitute your tacit acceptance of the amended terms. If you don’t agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your Account or to cease to use Scalefast’s ecommerce solutions. Scalefast shall not have any obligation to refund any fees that may have accrued to your Account before cancellation of your Account or cessation of use of any Subscription, nor shall Scalefast have any obligation to prorate any fees in such circumstances.

The information given on the said Website may be modified by Scalefast without prior notification.

The simple act of placing an order on the Website implies acceptance, without reserve, of the present Terms and Conditions of Sale.

User Account

To make a purchase on Scalefast’s branded-ecommerce store or cart (the “Store”), you may complete the Store’s registration process, and create a Store account ("Account"). Your Account may also include billing information you provide to Scalefast for the purchase of Subscriptions. You are solely responsible for all activity on your Account and for the security of your computer system. You may not reveal, share or otherwise allow others to use your password or Account. You agree that you are personally responsible for the use of your password and Account and for all of the communication and activity on the Store that results from use of your login name and password. You may not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use, or transfer any Subscriptions other than if and as expressly permitted by these Terms of Sale.

Please inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner.

As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your Account, including your family or friends. If you cancel your Account, Scalefast reserves the right to collect fees, surcharges or costs incurred before cancellation. Any delinquent or unpaid Accounts must be settled before Scalefast can allow you to register again.

You also understand and acknowledge that Accounts are user rights binding you to such an Account, and that Scalefast does not recognize any transfer of Accounts (including transfers by operation of law) from one subscriber to any third party. Each customer shall be the sole holder of his own Account.

Your purchase is subject to product requirements which you must read before purchasing a product. The act of making a purchase constitutes your tacit understanding and compliance with these requirements. Scalefast shall not be held responsible for any loss, incompatible or erroneous purchases. We encourage you to contact our customer services, in such an event, so we may resolve your problem to the best of our ability.

You agree that you will be personally responsible for the use of your Account and for all activity on the Store that results from use of your Account. Your online conduct is expected to be in good faith, non-abusive and seeking any other personal interest other than the services provided. You will otherwise be held in contempt and, at the discretion of Scalefast, ensuing legal procedure may incur.

You may cancel your Account at any time. You may cease use of an Account at any time or, if you choose, you may request that we terminate your access to an Account. However, Accounts and product delivery are not transferable and product purchase transactions entitle you to a single right to the delivery of a product. Your cancellation of an Account will not entitle you to any refund for any products or fees. Scalefast holds the right to collect fees, surcharges or costs incurred prior to the cancellation of your Account. In addition, you are responsible for any charges incurred to third-party vendors or content providers before your cancellation.

Scalefast may cancel your Account at any time, in the event that (a) Scalefast closes down the Store, or (b) you breach any terms of this Agreement (including any Subscription Terms or Rules of Use). In the event that your Account is terminated or cancelled by Scalefast for a violation of these Terms of Sale or improper or illegal activity, no refund, including of any Subscription fees or of any unused funds in your Account, will be granted.

Stock Availability and Sales Fulfilment

Products are for sale within the limit of available stock. Offers for Products that are out of stock shall be valid on the condition that they can be obtained from Scalefast’s suppliers. Scalefast shall grant a limited license of access and use of the Website. The processing and delivery of orders shall always be honoured upon availability of stock.


Your Product Order is a binding offer to Scalefast to purchase the said Products. Upon the placement of an order an ensuing and immediate confirmation message will be displayed followed by a confirmation email to you. Such automatic confirmation does not constitute an acceptance by Scalefast of your order, but a notice of acknowledgement. Scalefast's acceptance of your order shall occur and a contract shall form only once Scalefast approves the order. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Fulfilment Confirmation E-mail"). For digital products, you shall receive a link within the Fulfilment Confirmation Email directing you to your product’s key, allowing you to unlock and download your purchase.

If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Fulfilment Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Fulfilment Confirmation E-mail. Your contract is with Scalefast.

Orders and Use of the Services

The orders shall be placed exclusively via the Internet.

Automatic order confirmation errors may occur. Please check the automatic order confirmation for errors and inform us immediately of any discrepancies. You guarantee all data provided during registration is true, accurate, up-to-date and complete. Orders will only be accepted from Customers 13 years of age and older.

Scalefast holds the right to cancel or refuse any order from a Customer with whom a previous order’s payment litigation is being resolved.

You consent to receive sales invoices electronically. Electronic invoices will be made available in your Account on the Site. For each delivery, in our Fulfilment Confirmation E-mail you will receive a link to your electronic invoice on the Site. If you do not have an account and have not printed your invoice upon receiving your Fulfilment Confirmation Email, or for further information about electronic invoices and instructions on how to receive a paper copy please contact us at
[email protected].

Delivery of Physical goods

Your order shall be delivered to the address indicated during the ordering procedure. The delivery delay indicated on the Website is strictly indicative and may vary with the progression of the order. Scalefast cannot be held responsible for delayed delivery or the loss of a package by postal services or couriers and ensuing consequences. It is your responsibility to verify the good condition of their package(s) and its content upon receiving the package. In the event the package(s) or content are not in conformity with the order, you shall put in writing a full description of the content and disconformities, on the delivery slip, and shall issue a letter, with an acknowledgement of receipt and similar in content, within 3 days of reception.


At the time of purchase, you will have the possibility to pay with all displayed payment methods. Any other methods will not be endorsed.

Scalefast uses TLS (Transport Layer Security) encryption technology for your transactions. Your banking information is not stored by Scalefast. Stored banking information is stored by the Payment Service Provider, only if you have selected the option of saving a credit/debit card to your name, for a future use during check out. Therefore, Scalefast does not have access to private banking details and credit history at any point. To prevent abuses and fraud, Scalefast only stores your address and the transaction time and date. This data remains strictly confidential.

Any attempted fraud or deception, regardless of scope, will immediately lead to further action, as part of which all related transaction data might be forwarded to the authorities.

When you provide payment information to Scalefast or to one of its payment service providers, you establish you are the authorized user of the card, PIN, key or account associated with that payment, and you authorize Scalefast to charge your credit card or to process your payment with the chosen third-party payment service provider for any purchases or fees chargeable to your account. Scalefast may require you to provide your address or other information in order to meet Scalefast’s obligations under applicable tax law.

For subscriptions purchased, based on an agreed usage period, where recurring payments are made in exchange for continued use (“Recurring Payment Subscriptions”), by continuing to use the Recurring Payment Subscription, you agree and reaffirm that Scalefast is authorized to charge your credit card, or to process your payment with any other applicable third-party payment processor (such as Paypal), for any applicable recurring payment amounts. If you have purchased any Recurring Payment Subscriptions, you agree to notify Scalefast promptly of any changes to your credit card account number, its expiration date and/or your billing address, or your PayPal or other payment account number, and you agree to notify Scalefast promptly if your credit card or PayPal or other payment account expires or is canceled for any reason.

If your use of the Store and purchases are subject to any type of use or sales tax, then Scalefast may also charge you for those taxes, in addition to the Subscription or other fees published in the Rules of Use.

You agree that you will not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on game content, to purchase at pricing not applicable to your geography, or for any other purpose. If you do this, we may terminate your access to your Account.

Ownership Rights

The ownership of the Products shall be transferred to you when full payment is received. However, any risk of loss, theft or destruction, in the period between the delivery and the transfer of ownership, shall be borne by yourself. Should you not honour the payment obligations for any reason whatsoever, Scalefast shall be entitled to demand that the delivered merchandise be returned immediately, at your own cost, risk and peril.

Scalefast makes no representations or warranties, either express or implied, regarding any third party site. In particular, Scalefast makes no representation or warranty that any service or subscription offered via third-party vendors will not change or be suspended or terminated.

License and user rights

Under these Terms the limited and non-exclusive right to use one (1) copy of Products delivered to you by Scalefast on a computer or laptop is granted to you. Under the terms of this contract, you are not permitted to copy, modify, or decompile any software in a Product, to extract its source code, create any item derived from it or remove any indication of the name or manufacturer of the software from it. You are exclusively permitted to use the Product for their own personal use and may not pass it on, sell, transfer or lend it to a third party.

The Store may require the automatic download and installation of software onto your computer. Scalefast hereby grants, and you accept, a limited, terminable, non-exclusive license and right to use the software for your personal, non-commercial use (except where commercial use is expressly allowed herein or in the applicable Terms of Sale) in accordance with these Terms of Sale. The software is licensed, not sold. Your license confers no title or ownership in the software.

You may not use the Internet source code or any Scalefast software for any purpose other than the permitted access to the Store and to make personal, non-commercial use of your Account, except as otherwise permitted by this Terms of Sale. Except as otherwise permitted under these Terms of Sales, or under applicable law notwithstanding these restrictions, you may not, in whole or in part, copy, photocopy, reproduce, publish, distribute, translate, reverse engineer, derive source code from, modify, disassemble, decompile, create derivative works based on, or remove any proprietary notices or labels from the Store or Scalefast software without the prior consent, in writing, of Scalefast.

You are entitled to use the Store for your own personal use, but you are not entitled to: (i) sell, grant a security interest to other parties in any way, nor to rent, lease or license your Account rights to others without the prior written consent of Scalefast, except to the extent expressly permitted elsewhere in these Terms of Sale; (ii) exploit the Scalefast Software, the Store for any commercial purpose, except as expressly permitted elsewhere in these Terms of Sale.

Scalefast or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Scalefast services.

Right of withdrawal

You have fourteen calendar days, counted from the date of reception of the merchandise, within which to return the Product, with no obligation of justification or payment of penalties. You shall pay only the return postage cost for the package.

The original invoice of the Product must be included with the returned merchandise. Only unopened Products in new condition shall be accepted.

The Customer must first notify the support team that they will be exercising their right of withdrawal in by emailing the following address: [email protected] specifying 'WITHDRAWAL OF ORDER' as the reason.

In order to return their Product the Customer must follow the returns procedure provided by the support team.

If the Product is returned after the withdrawal period or if the returns procedure is not followed precisely, the Customer's package may be refused and returned to the Customer.

Customers that exercise a right to return their purchase may only demand reimbursement for the purchase’s original and paid amount.


Scalefast does not take title to returned items until the items arrive at the returns address destination.

At our discretion, a refund may be issued without requiring a return. In this situation, Scalefast does not take title to the refunded item.

Scalefast US support team may be contacted at the following addresses:

Email address: [email protected]

Wrong or Faulty Product

If the order is wrong or the Product is faulty, the Customer must first notify the support team that they are willing to return it within 72 hours of delivery with the subject-line: FAULTY PRODUCT. The Customer must also provide additional information to explain what is wrong with the Product. In order to return their faulty Product the Customer must follow the returns procedure provided by the support team.

The Product will be received by the logistics service provider and tested by experts. All returns on the grounds of a fault will be submitted for verification.

In the case the fault is confirmed, The Customer may ask for an exchange or a refund. Product exchange will only be possible within the limit of available stock. If the Product is no more available, a refund will be granted. The delivery cost of returning a faulty Product, up to the value of USD 15, will be reimbursed only if it has been verified to be faulty by Scalefast. In the case of an exchange, the cost of redelivery will be chargeable to Scalefast.

Return procedure

The support team will give you the return procedure to follow and the address of the logistics service provider which you need to return your Product to.

Intellectual Property

The entire content of the Website (texts, illustrations and computer code) is the property of Scalefast, its Partner and co-contractors.

In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Scalefast Service are trademarks or trade dress of Scalefast. Scalefast's trademarks and trade dress may not be used in connection with any product or service that is not Scalefast's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Scalefast. All other trademarks not owned by Scalefast that appear in any Scalefast Service are the property of their respective owners, who may or may n ot be affiliated with, connected to, or sponsored by Scalefast.


Personal data you provide shall not be given to any third party other than the Partner, and our service providers (such as payment and delivery services).

By placing an order via Scalefast, you commit to providing accurate and true information. Your personal data is indispensable for the dispatch of the merchandise and invoice. If personal data is not provided the order shall be cancelled. Your personal data shall be used to deliver ordered Products, to inform you of new offers from Scalefast and/or the Partner, and to contact you should a problem arise concerning the order. Scalefast shall not be held responsible for the use of any data provided to the Partner.

Regarding further information on the privacy and processing of your personal data, please refer to our Privacy Policy, available on the website. These Terms of Sale are prevalent to the Privacy Policy, should any conflict ensue. Please refer yourself to these Terms of Sale as a reference for your purchases and rights through your interaction with Scalefast.


You agree that these Terms of Sale do not intend to confer and do not confer any rights or remedies upon any person other than the parties to these Terms of Sale.

When you use Scalefast sites, you may also be using the services of one or more third parties, such as a payment service provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties. We advise you to refer to these third parties’ policies.

You acknowledge that you connect to the website and use its services at your own risk. Scalefast holds no responsibility for any direct or indirect damages a user or a third party may suffer for any reason whatsoever by connecting to the Website, not having access or being able to log in to the Website, or that the Website is or is not working. Scalefast guarantees it shall take all sensible measures to ensure the availability of its services. However, since the transactions are made via the Internet, Scalefast cannot guarantee the quality of the networks outside of its offices. Technical interruptions are possible. Scalefast shall attempt to inform its Customers of the reasons for an interruption, to the best of its ability, but holds no responsibility in the event of a delay. Scalefast holds no responsibility in the event of any loss of your data provided. Customers must always keep a personal copy of files. Scalefast holds no responsibility for not honouring its contractual obligations, in the event of chance occurrence, unavoidable accident or an Act of God as defined by the laws and precedents of the applicable jurisdictions.

Nor in any event will Scalefast be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or any other damages arising out of or in any way connected with the store, the software, and any information available in connection therewith, or inability to use the software, subscriptions or any information, even in the event of Scalefast’s or its affiliates’ fault, tort (including negligence), strict liability, breach of contract, or breach of Scalefast’s warranty and even if Scalefast has been advised of the possibility of such damages. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate recompense.

You agree to defend, indemnify and hold harmless Scalefast, its licensors, and its and their affiliates from all liabilities, claims and expenses, including attorneys’ fees, that arise from or in connection with breach of these Terms of Sale or the use of the Store, by you or any person(s) using your Account, or from the product selection to the creation of an Account, the purchase, distribution, promotion and use of any add-ons or derivative products. Scalefast holds the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. In that event, you shall have no further obligation to provide indemnification to Scalefast in that matter. This section regarding responsibilities shall survive termination of these Terms of Sale.

If you provide Scalefast with any feedback or suggestions about The Store, or any Scalefast software, products or services, Scalefast is free to use the feedback or suggestions however it chooses, without any obligation to account to you.

Scalefast and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

Scalefast may inform you through an online notice in the case of systems’ maintenance, and shall not be held responsible for any incurring ensuing delays or consequences.

Product Information

All photographs used to illustrate Scalefast's Products and services are non-contractual and cannot bind Scalefast in any way.

Unless expressly indicated otherwise, Scalefast is not the manufacturer of the products sold on the Site. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

Customers’ public statements

Visitors may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We hold the right to remove or edit such content. If you believe that any content on or advertised for sale on any Scalefast Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Scalefast Service, please notify us by contacting us at [email protected] and we will respond.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) Scalefast a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) Scalefast, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Scalefast including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is true and accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Scalefast for all claims brought by a third party against Scalefast arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content arising out of or on the grounds of, or originating from the content that you have communicated to us.

If you believe that any content on, or within a product advertised for sale on, the Site contains a defamatory statement, please notify Scalefast immediately.

Applicable Law - Competent Jurisdiction



You agree to comply with all applicable import/export laws and regulations. You agree not to export the Product or allow use of your Account by individuals of situated in a country subject to an embargo or prohibition of any form from the US government, the European Union or NATO. You represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country.

When ordering products from Scalefast for delivery outside of the USA you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.